How fast do you dispatch my order?
All products in our online store are in stock with our suppliers and are directly available for dispatch. Our fulfillment team checks the order schedule at 9am AWST everyday (excluding weekends) so if orders are placed before that time on a weekday, our fulfilment team manages to dispatch it on the same day.
What is the delivery time?
Delivery time can vary a lot per country, but typically is about 3-7 days by express shipping, 5-20 days by EMS, and 10-30 days by Airmail. For country specific shipping information you can visit our support pages and search for your country. If you want a quick estimate for express shipping time, then use the tool below that shows an estimate based on recent actual shipping data.
What are the shipping options?
In the checkout you are able to choose from a wide range of shipping options.
Express shipping (courier service): DHL, FedEx, and UPS. The choice
of courier varies according to country, but most countries have all
express shipping options available
EMS: this option is also available for many countries
Airmail: small and light orders also be shipped very cheap. The option will appear automatically in the checkout if your goods weight is not too high. We work with airmail companies such as Hong Kong Post, Singapore Post, and Swiss Post.
How much does shipping cost?
Shipping costs depend on your destination and the quantity/weight of goods you are buying. We can ship any quantity of goods to almost any destination! Electronics Direct Deals ships to Australia - You will be surprised by how cheap it is.
All our shipping fees are calculated automatically according to
either the actual kg weight of the goods or the goods' dimensions, plus
the delivery location.
Actual weight versus dimensional weight: The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight..
The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
All orders must be fully paid in advance, including shipping. Shipping
charges are not refundable except in cases of failed delivery under the
terms of our Delivery Guarantee..
If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a credit refund or re-delivery at no further expense to you.
Returns and Refunds
All our products come with a 12 month warranty. Full details are noted in our terms and conditions for returns here.
Fewer than 1% of all our shipped products are subject to any warranty or quality issue.
In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch, we will accept a return. When we receive the goods back in our warehouse we will either repair the item, or offer full credit towards ordering a replacement.
If you experience any problem with a product bought from us, contact
us first and we will do our best to advise you. Any returns must be
discussed with Our Customer Support in advance, and authorized so they
are sent with the correct paperwork.
In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the warehouse are payable by you, and cannot be compensated by us.
Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.